FAQs

Your cruise will depart from Butlers Wharf Pier, please see our ‘How to find us‘ page for travel information.

We recommend arriving at least 15–20 minutes before your scheduled departure time to allow plenty of time for boarding. Your booking confirmation will include your recommended arrival time.

Cruise durations vary depending on the experience you’ve chosen.
• Tea on the Thames – Afternoon Tea: 90 minutes
• Dinner Cruise with Live Music: 3 hours
• Weekend Brunch Cruise: 90 minutes
• Thames Sightseeing Cruise: 90 minutes

Each experience includes different food, drinks and onboard entertainment.
Please refer to your chosen cruise page for full details of what’s included, including menus, timings and onboard experiences.

Yes. We can accommodate most dietary requirements and allergies where possible. Please let us know at the time of booking or contact us before your cruise so we can make the necessary arrangements.

We aim to make our cruises as accessible as possible. If you have any accessibility requirements or questions before booking, please contact our team and we’ll be happy to advise you on the most suitable experience.

Cancellation & Amendment Policy
Direct Bookings (Tea on the Thames / FareHarbor)

For bookings made directly with Tea on the Thames or via our FareHarbor booking system:

Cancellations: Cancellations made 72 hours or more before your scheduled departure are eligible for a full refund.
Date Changes: If you wish to change your booking to an alternative date, requests must be made at least 48 hours before your scheduled departure. Changes requested within 48 hours of departure cannot be guaranteed and may result in the booking being treated as non-refundable.
Bookings Made Through Third-Party Partners (OTAs)

If you booked through an Online Travel Agent (OTA) such as TUI Musement, GetYourGuide, Viator, Klook, Airbnb Experiences, or any other third-party booking platform, their cancellation and amendment policies will apply.

Please refer to the terms and conditions on the website where you made your booking, as Tea on the Thames is unable to override or amend the cancellation policies set by our booking partners.

In the unlikely event that your cruise is cancelled or significantly disrupted, we’ll contact you as soon as possible using the details provided when you booked. We’ll explain your available options, including alternative dates or refunds where applicable.

Yes. A fully licensed onboard bar is available on all cruises, offering a selection of wines, beers, spirits, soft drinks and hot beverages. Drinks are available to purchase unless otherwise stated.

Yes. Families are welcome on our Afternoon Tea and Sightseeing cruises. Child ticket prices are available on selected experiences and are displayed on each individual product page.

Absolutely. Our cruises are perfect for birthdays, anniversaries, family celebrations, date nights and other special occasions. If you’re celebrating something special, please let us know when booking and we’ll do our best to make your experience memorable.

There is no formal dress code. We recommend smart casual attire and comfortable footwear. For evening dinner cruises, many guests choose to dress a little smarter for the occasion.

You can book directly through our website or via one of our trusted travel partners and online travel agencies. Availability varies throughout the year, so we recommend booking in advance, particularly during peak seasons.

Our friendly team is always happy to help. If you have any questions before or after booking, please get in touch using the contact details provided on our website.